If you are contacting us about an order, please attach the order number to your response. We prioritize tickets from oldest to newest. Please be patient with our team and their response time. During peak periods or holidays, response times may be longer. Please check your spam folder and add customerservice@mondragonmerch.com to your contact list. Thank you for supporting Mondragon Merch! We appreciate your patience. Disclaimer: Our customer service is available only via email. We may contact customers by phone only regarding shipping concerns. Also, note that our team will not answer questions about Dr. Mondragon's availability or spinal health.