Return Policy


This SHIPPING AND RETURN POLICY (this “Policy”) sets forth the terms and conditions that Mondragon Holdings LLC and its affiliates (“Company,” “We,” “Our” or “Us”) applies to shipping and returns of all items purchased through (“the Site”). By placing an order through the Site, the Customer (“You,” “Your” or “Customer”) accepts and agrees to be bound by the terms and conditions outlined herein. Please review this Policy carefully and in its entirety before making any purchase.  

Returns and Refunds  

All sales are final after 48 HOURS of purchasing.  We do not accept exchanges. 

We want You to love Our products.

If you made a purchase and want to cancel it, Your request for a refund must be made within 48 HOURS of your receipt of the product.  Please contact Us with Your order number and details about the product. The product(s) must have been purchased directly from:

If the 48 hours have passed and your product has been shipped, no refund will be issued.

Damaged Items 

While We try our best to pack every order carefully, in some cases, damage may occur to items in Your shipment. We apologize for this inconvenience and ask that You let Us know as soon as possible of the damage.

Any damage claims made on an order must be submitted via email to within 48 HOURS of receiving the package. Please include Your order number and pictures of the damaged items and packaging. Any claims made after 48 HOURS from receiving the product will not be considered for reimbursement or replacement.

We strongly recommend that You purchase insurance coverage when purchasing Our product to ensure a reliable and safe transit. 

Shipping and handling charges shall not be refunded and You shall be responsible for any and all shipping costs associated with returning the item to Us.     

Please do not discard any damaged item. You must return the damaged item to Us prior to receiving reimbursement. 

Please allow 3-5 business days for the return to be processed once it reaches Us.

Lost or Stolen Items  

Once orders have left Us, it is hereby acknowledged that We are not liable for any lost, stolen, or mis-delivered packages. If You have trouble tracking a shipment, You must contact Your chosen parcel carrier for assistance.