Shipping Policy

MONDRAGON SHIPPING POLICY 

This SHIPPING AND RETURN POLICY (this “Policy”) sets forth the terms and conditions that Mondragon Holdings LLC and its affiliates (“Company,” “We,” “Our” or “Us”) applies to shipping and returns of all items purchased through http://www.mondragonmerch.com/ (“the Site”). By placing an order through the Site, the Customer (“You,” “Your” or “Customer”) accepts and agrees to be bound by the terms and conditions outlined herein. Please review this Policy carefully and in its entirety before making any purchase.  

Shipping Rates 

Every piece You order is packed and shipped with care. We offer flat-rate shipping for each order within the U.S. and Canada, with additional fees for deliveries to other countries. When You place  an order through the Site, We will estimate shipping and delivery dates for You based on the availability of Your items and the shipping option You choose. In so doing, this allows You to better anticipate and plan for the arrival of your products.  

Orders are normally processed Monday through Friday, excluding major holidays. We offer the  following shipping options:  

USPS Priority Mail (2 Business Days) – $7.85 

USPS Priority Mail Express (1 Business Day) – 22.83 

UPS Ground (4-7 Business Days) – $16.06 

UPS 3-Day Select (3 Business Days) – $20.11 

UPS 2nd Day Air (2 Business Days) – $24.20  

UPS Next Day Air (1 Business Day) – $35.70 

Please note, the foregoing estimates are only a general guideline for the shipping and processing times. Depending on the parcel carrier You choose, circumstances beyond Our control at the time of Your order, and the weight of your parcel, shipping date and price estimates may vary. The shipping price includes packaging, handling, and service fees, but excludes export or import taxes, which may be associated with shipping pieces internationally. Tracking numbers will be provided  via email at the time of shipment. Please also note that parcel carrier options may vary based on  the shipping destination. 

International Shipments  

Does NOT account for time spent at customs, border inspection facilities, etc: 

Standard Post (DHL eCommerce): 7-13 Business Days 

DHL eCommerce International Priority 4-12 Business Days 

UPS Worldwide Expedited 2-5 business days 

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

Check out our current shipping destinations: Shipping Locations

Shipping Delays 

While We strive to mail out all orders promptly, We cannot guarantee that any order placed will arrive by a specific date. You acknowledge and agree that We are not responsible for any delays  in delivery.  

Shipping Mistakes  

Orders will be delivered to the delivery address You specify at the time of order. If you have entered an incorrect shipping address, please contact Us as soon as possible at customerservice@mondragonmerch.com so that We can correct Your address. Once Your package has shipped, You hereby acknowledge and agree that We are not responsible for any additional charges which may be incurred if the  order does not make it to Your destination. You assume all liability for any additional charges for rejected or mis-addressed packages.